Privacy Policy

Effective Date: June 28, 2025

1. Introduction

Welcome to MarkCognition. This Privacy Policy explains how MarkCognition (“we,” “us,” or “our”) collects, uses, discloses, and protects information from users of our services.

This policy applies to our website (https://markcognition.ai/), our AI-based restaurant services, and our mobile applications, specifically including the MarCo Staff and MarCo POS applications (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

(a) Information You Provide to Us:

– Account Information: When a user account is created for our mobile apps (MarCo Staff, MarCo POS), we collect authentication credentials such as a Username, Password, and assigned Domain Name.
– Personal Information: User profiles may contain personal information such as Name and Email Address.
– Communications: We may collect information when you contact us directly for support or other inquiries.

(b) Information Collected Automatically:

– App Performance and Usage Data: We automatically collect information about how our Services are accessed and used. This may include crash logs, diagnostics, and performance data to identify and fix issues. We use services like Sentry for this purpose.
– Device Information: We collect information about the mobile device you use to access our apps, including the hardware model, operating system version, and unique device identifiers.
– Device or Other IDs: To provide core features like push notifications, our apps utilize services (like OneSignal) that collect device tokens or other unique identifiers necessary for delivering messages to a specific device.

3. How We Use Your Information

MarkCognition uses the collected data for various purposes:

– To provide, operate, and maintain our Services.
– To manage your account and authenticate you as a user.
– To deliver critical, real-time notifications and service alerts, which is a core function of the MarCo Staff app.
– To monitor the usage of our Service and improve its stability and performance.
– To provide customer support and respond to your requests.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following situations:

– With Third-Party Service Providers: We may employ third-party companies to facilitate our Service (e.g., cloud hosting, analytics, push notification services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
– For Legal Requirements: MarkCognition may disclose your data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the company, or protect the personal safety of users.

5. Data Security

The security of your data is important to us. We use commercially acceptable means and take reasonable measures to protect your Personal Information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. User Rights and Account Deletion

Our mobile applications, MarCo Staff and MarCo POS, are business-to-business (B2B) tools. User accounts are created and managed by our clients (e.g., restaurant managers) via a secure administrative dashboard.

– Access, Correction, and Deletion: Individual users (employees) who wish to access, correct, or request the deletion of their account data should contact their employer (the restaurant manager or administrator). The administrator can then perform these actions through the management dashboard.
– Why No In-App Deletion: Because accounts are tied to employment and managed centrally by the business client for security and operational reasons, there is no in-app account deletion function for the employee-user.

7. Children’s Privacy

Our Services are not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

MarkCognition
Burlington Tower, Office Number 701
Marasi Drive, Business Bay
Dubai, UAE
Email: info@markcognition.ai
Phone: +971 04 2984706